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Covid-19 Latest Government Advice


SoloMaids is obviously following the government's updated advice (May 11th 2020) to protect both customers and staff during the coronavirus pandemic.

  • Home cleaning can resume and cleaners can travel to clients' homes
  • However, cleaners must not clean if they OR anyone in their household have symptoms (however mild), OR if a member of their household is shielding or self-isolating
  • Likewise, clients can NOT allow cleaning if they (or any member of their household) have symptoms or are shielding / self-isolating.
  • Social distancing must be maintained (at least 2 metres)

We are asking cleaners AND clients to take all the measures they can to ensure maximum safety.

  • If YOU (or anyone in your household) have any symptoms, please notify us as soon as you can. Our staff will of course do the same.
  • We have always tried to ensure that the same cleaner attends the same clients each time AND (to prevent cross-contamination) that our cleaners only use the clients' cleaning materials.

Specific safety guidelines for clients

  • Clients must stay in a different room from the cleaner.
  • Social distancing of at least 2 metres must be maintained at all times

...and for staff

These are based on the latest guidelines from the NHS and Public Health England.

  • Notify clients in advance of your arrival
  • Thoroughly cleanse your hands (ideally washing with warm soapy water OR using antibacterial gel) before, during and after cleaning.
  • Where you can, open windows for ventilation.
  • Surfaces should be cleaned and then (ideally) disinfected using a recommended antibacterial product (e.g. Dettol Surface Cleaner Spray or Xtra Protect Sanitiser)
  • Special attention should be paid to those areas that get touched most often. These include the handles of doors and cupboards, tables and worktops, light switches, TV remote
  • Don't 'shake out' dirty laundry or soft furnishings such as bath mats and rugs
  • For maximum effectiveness, staff should use warm water (not hot or cold) when cleaning surfaces or mopping floors
  • Use disposable or machine-washable gloves. Wash cloths etc. at a high temperature (60°C or above) after every use.

More details can be found on the government website 

SoloMaids would like to thank clients for their continued support and loyalty at this difficult time. It is greatly appreciated!